Utilities Bill Pay

Step 1.Requirements

• Must be an existing Palo Alto Utilities Customer.
• If you have not set up your Utilities service, please contact Utilities Customer Service.

Step 2.Information Needed

• Current email address used to set up your account.
• Account Password.

For new MyCPAU account setup:

• Utilities account number
• Last 4 digits of your primary ID providing during start of service
• Primary and current email address
• Password must include:
  • Between 8-15 characters
  • One uppercase letter
  • One lowercase letter
  • One special character (!@#$%_-)

Step 3.Utilities Bill Payment

For one-time payment follow these steps:

• Click on the "My Account" tab
• In the sub menu, click "Payment Information"
• On the top right, click "Add Payment Method"
• Enter Credit, Debit or Checking account details
• Make sure the payment method is set as the default and click "Save" at the bottom of the page

For recurring payment follow these steps: 

• Click on the "Billing" tab
• In the sub menu, click "Auto Pay"
• Choose the payment method
• Choose how many days the payment with draft before the due date

MYCPAU

Step 4. Payment Confirmation

You will receive a confirmation message of your payment in your MyCPAU inbox. 

Note: Bank draft is effective immediately after your bank draft application is processed. If there is any outstanding balance on your account at the time the application is processed, the total amount will be drafted and then your account will begin the routine drafting one to five days prior to future bill due dates.

Step 1.Gather your information

• Payment Stub from your utility bill
• Account number

Step 2.Mail in or drop off your check at the drop box

P.O. Box 7026
San Francisco, CA 94120

Drop box is available at City hall for payments:

City of Palo Alto Utilities
250 Hamilton Avenue
Palo Alto, CA 94301

Step 3.Confirmation

Confirmation is available on your bank statements or through the MyCPAU account portal. 

Call Customer Service (650) 329-2161 for additional information.

Step 1.Gather your information

• Have your utility bill ready. Utility bill sample
• Don't have an invoice on hand? Provide the service address or utility account number to any of our representatives.

Step 2.Pay your bill by phone 

Pay your bill using our automated, 24 hour phone system:

(650) 329-2497

You can also check your balance or confirm payments.

Pay your bill with a Customer Service Representative:

(650) 329-2161

Step 3.Confirmation & Receipt

After a phone payment is processed, a transaction number will be provided for your records.